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Shipping & Returns

 

1. DELIVERY

1.1. Most orders ship next day though gobo orders may take up to 5 days. You will receive a confirmation email with approximate delivery/collection date for each purchase. Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.
1.2. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing.
1.2.1 ShopWL’s normal hours of delivery are 9am -5pm Monday to Friday. Outside these hours additional charges may apply.
1.3.2 ShopWL reserve the right to recharge additional costs of delivery and collection including, but not restricted to, parking fines, waiting time and toll charges.
1.3. If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery otherwise than any reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault then, without prejudice to any other right or remedy available to the Seller, the Seller may:
1.3.1. Store the Goods until actual delivery and charge the Buyer of the reasonable costs (including insurance) of storage; or
1.3.2. sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
1.4 The Buyer is entitled to cancel the contract if they wish wish to do so, provided the right is exercised no longer than 14 working days after the day on which the delivery is received. To exercise the right of cancellation written notice must be given to ShopWL via email with full details of the order. Notification by telephone is not sufficient. This does not apply to B2B customers.
1.5 If the Buyer wishes to cancel the contract once the order has been dispatched, the Buyer should arrange delivery of the return to ShopWL at the Buyers cost.
The Buyer will be reimbursed to the card with which the goods were paid for once the goods have been received back into the ShopWL Distribution Centre. The original delivery charges will also be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

 

 

2. RETURNS

2.1. The Buyer, when buying from the website, is entitled to cancel the contract if wishing to do so, provided the right is exercised no longer than 14 working days after the day on which the delivery is received. This does not apply to B2B customers.
To exercise the right of cancellation written notice must be given by the Buyer to the Seller via email with full details of the order. Notification by telephone is not sufficient. If the right of cancellation is exercised after the items have been delivered to the Buyer, the Buyer will be responsible for returning the order to the Seller at the Buyer’s own cost. Further, the Buyer must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit.
The Seller reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if the Seller determines that the product has not been returned in fully resalable condition.
Products that fall into the following categories will not be refunded unless they are proven to be faulty;
Any goods made to a customer's own specifications, made to measure or personalised items
CD, DVD, Video, digital media or software where these products have been opened
If the Buyer wishes to exercise the right to cancel the contract prior to order dispatch, email [email protected] immediately. If the Buyer’s order has already been dispatched the procedure set out in Refund & Returns must be followed. This does not affect the Buyer’s statutory rights.

 

2.2. If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim:
2.2.1. For infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person: or 3.6.2. For negligence or under the Consumer Protection Act 1987 which results from the Seller’s use of the Buyer’s specification.

 

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